Shipping policy
At Glownua, we aim to process and deliver every order as efficiently as possible. Please review our shipping policy before placing your order.
Order Processing
Orders are processed within 7-14 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive confirmation once your order has been processed and dispatched.
Delivery Times
Estimated delivery times are:
Major cities and metropolitan areas: 7-14 business days
Regional and remote areas: 7-28 business days
Delivery times are estimates and may vary due to courier delays, public holidays, adverse weather or other circumstances outside of Glownua's control.
3Shipping Fees
Shipping fees are calculated at checkout based on the delivery address, order size and selected shipping option.
Any applicable shipping charges will be displayed before you complete your purchase.
Delivery Address
Customers are responsible for providing a correct and complete delivery address, including the correct contact number.
Glownua cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Tracking
Where tracking is available, customers will receive tracking information once their order has been dispatched.
Customers are responsible for monitoring their delivery and ensuring someone is available to receive the package.
Delayed or Lost Packages
If your order has not arrived within the estimated delivery period, please contact us at: glownua@gmail.com
We will assist in contacting the relevant courier and investigating the status of your order.
Once an order has been handed over to the courier, delivery times and courier-related delays may be outside of Glownua's direct control.
Damaged Packages
If your package arrives visibly damaged, please take clear photographs of the package and product before opening or using the item and contact us as soon as possible at: glownua@gmail.com